🛠 Caswino Support: Quick Guide for Players

Need help? Here’s how to get in touch and make sure your issue is handled quickly.

1. How to Contact Us

• Use the Customer Support form on our website.
• Always write from your Registered Email Address (the one linked to your Caswino account).
• Messages should be in English and in writing.

2. How We’ll Contact You

• We might email you at your Registered Email Address.
• Or post important updates right on our website.
• Sometimes, you’ll get special offers and promos by email — you can switch these off anytime in your User Info settings.

3. Complaints

• Send complaints to [email protected] from your Registered Email Address.
• We’ll review them within 24 hours.
• Remember: We can’t be responsible for any losses linked to our complaint response.

4. Disputes

• You have 3 days from when a wager is settled to raise a dispute.
• Check your account transactions regularly — you’re responsible for them.
• If our support team can’t solve it, we’ll pass it to management.

5. If We Still Can’t Agree

You can request arbitration — an independent process to settle the dispute.

💡 Tip: Always keep your email address updated in your account so you never miss important messages from Caswino.